Standard UK delivery £3.
Free delivery over £50.
Free local delivery within a 2km radius of Faversham.
Parcels will be sent via DPD on a next day delivery service. Once your order has been placed, the courier will collect from us the following day.
Please note this is not a same day dispatch service and will take approximately 1-3 business days to arrive.
US shipping standard fee £25 from UPS - delivery usually takes between 7-10 working days.
Free US shipping on orders over £100.
All orders will be dispatched within 3 working days of receiving your order via Royal Mail tracked service. During busier times it may take us longer to dispatch your order, which we'll notify you if relevant.
COVID-19 IMPORTANT INFORMATION: We are still able to deliver to any address in the UK. Royal Mail is operating as normal but please be aware that there may be some delays. All of our parcels are sent 2nd class post via Royal Mail.
GENERAL DELIVERY INFORMATION:
We aim to dispatch orders within 72 hours of receipt. Orders placed at the weekend (Saturday and Sunday) will be processed the following Monday.
During busier times such as Christmas please note that delivery times my be delayed, however we will notify you if that is the case.
Floragy cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.
- If a product is damaged during shipping, Floragy will provide you with a full refund or exchange.
- Please retain your postal receipt until we have safely received your parcel as we may need to see this if it doesn’t reach us.
- Any postage incurred by the customer will only be reimbursed by us if the product is faulty, damaged or incorrectly supplied.
- We will aim to process returns within 10 working days of receipt, any refunds will be issued via the original payment method.
Can I cancel my order ?
You have the legal right to cancel your order within 14 working days from receipt. Just sent us notice of the cancellation by email to firstname.lastname@example.org and return the items to us in their original, unopened and unused condition.
Floragy Ltd. 5 St Marys Road, Faversham, Kent ME13 8EH