We pick and pack all orders with the utmost care however, errors can occasionally occur as we prepare each order manually.

If you have received the wrong product or order, please contact Customer Services at hello@floragy.co.uk 

Please ensure you've included the following information:
– the email address you used to place your order
– your order number
– details of the item(s) missing from your order
– a clear picture of the invoice and products received.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.